Privacy Policy
Last updated: 17 April 2025

Remez Health Hub Ltd ("we", "us", or "our") operates the website remezhealthhub.com (the "Site"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal data.

1. Who We Are
We are Remez Health Hub Ltd, a company registered in England and Wales, Company No. 15400266. Our registered office is at 20-22 Wenlock Road, London, England, N1 7GU. For questions about this Privacy Policy, please contact us at info@remezhealthhub.com.

2. Data We Collect
We collect the following types of personal data:
- Identity and Contact Data: Name, email address, phone number provided through contact forms, subscription services, or surveys.
- Survey Data: Answers to questions you provide in forms or questionnaires related to your health, lifestyle, or preferences for our AI-powered check-up service.
- Payment Data: Billing information processed via our payment systems for subscription payments. We do not store payment card details.
- Health-Related Data: Medical analysis results uploaded by you for our AI-powered check-up service. This data is used solely for generating informational reports.
- Technical Data: IP address, browser type, device information, and browsing behavior collected via cookies and analytics tools.
- Usage Data: Information about how you use our Site, such as pages visited and links clicked.
- Marketing and Communication Data: Your preferences for receiving newsletters or promotional content.

Important: Our AI check-up service is for informational and consultation purposes only. We do not provide medical advice, diagnosis, or treatment. Health-related data and survey responses are processed to generate reports, not for medical purposes.

3. How We Collect Data
We collect data in the following ways:
- Directly from you: When you fill out forms, answer questions, subscribe to our AI service, upload medical analysis results, or contact us.
- Automatically: Through cookies and analytics tools when you visit our Site.
- From third parties: From payment systems or other service providers (e.g., marketing platforms).

4. How We Use Your Data
We use your data for the following purposes:
- To provide and improve our Site and AI check-up service (e.g., generating reports, responding to inquiries).
- To process subscription payments.
- To send newsletters and promotional content (with your consent).
- To analyze Site usage and enhance user experience.
- To comply with legal obligations, such as tax or accounting requirements.

5. Legal Basis for Processing
We process your data based on the following legal grounds:
- Consent: For newsletters, optional cookies, or processing health-related data and survey responses for AI reports (you can withdraw consent at any time).
- Contract: To provide the AI check-up service, process payments, and use your contact details and survey responses for service delivery.
- Legitimate Interests: For analytics, Site improvement, and fraud prevention.
- Legal Obligation: To comply with UK laws, such as tax reporting.

6. Sharing Your Data
We may share your data with:
- Service Providers: Third-party platforms for payments, analytics, or email marketing, who process data on our behalf.
- Legal Authorities: If required by law or to protect our rights.
We ensure all third parties comply with UK GDPR and have appropriate data protection agreements in place.

7. International Data Transfers
Some third-party services may transfer data outside the UK. We ensure such transfers comply with UK GDPR through standard contractual clauses or other safeguards.

8. Data Security
We use industry-standard measures, such as encryption and secure servers, to protect your data, including health-related data and survey responses. However, no method of transmission over the internet is 100% secure.

9. Data Retention
We retain personal data only as long as necessary:
- Contact, survey, and health-related data: Until you unsubscribe, cancel your subscription, or request deletion.
- Payment data: As required by payment systems and UK tax laws (up to 7 years).
- Analytics data: Up to 26 months.
- Legal records: Up to 7 years for tax purposes.

10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at info@remezhealthhub.com. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

11. Cookies
We use cookies to improve your experience and analyze Site traffic. You can manage cookie preferences via our cookie banner or browser settings. See our Cookie Policy for details.

12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our Site.

13. Contact Us
For questions or requests regarding your data, contact us at:
Email: info@remezhealthhub.com
Address: 20-22 Wenlock Road, London, England, N1 7GU